FAQs

I DON'T KNOW MY SIZE

If you are not sure which size is the right one for you check our sizing chart.
If you are still unsure send us and email with your measurements and we can help you find the right size. 

CAN I RETURN MY ORDER?

You can return any Puffer you ordered within 14 days of purchase and either exchange it or get a refund.
Please email us first with the reason why you are returning your Puffer.
Returns will only be accepted if the product is in its original condition and all original packaging and sales documents are present. Overseas orders are not refundable or exchangeable.

CAN MY PUFFER BE REPAIRED?

We offer a repair service and will do our best to keep your True Puffer going for as long as possible.

Please email us with details of your repair issue and we will let you know if it can be fixed.
Repairs are priced depending on labour and material costs for each repair.