Terms and Conditions


Pricing and GST

All prices are in New Zealand Dollars and inclusive of 12.5% GST (Goods and Service Tax). We do not accept payment in any other currency. Your card issuer may apply charges for converting currency. These charges are applied by your card issuer, we accept no responsibility for these.

We reserve the right to change our prices. We will not change the price of a purchase you have already made without prior notification. This may only happen in the unlikely event that a typing error has occurred and the price has been displayed incorrectly. In this instance, we reserve the right to withdraw your order and offer at the correct price. Any unlikely occurrences will be dealt with at our discretion.

Payment

We accept Visa, Mastercard, American Express and PayPal. To pay by Credit Card select the card type and fill in your card details; Card Number, Card Expiry Date, and Card Holders Full Name. By giving us your Credit Card details you agree for us to take full payment from your credit card. Your card information is not retained or disclosed.

Online Security

Shopping with us online is safe. We use secure 128 bit SSL (Secure Socket Layer) technology that encrypts your personal information and Credit Card details whilst in transit to prevent breaches of security. Credit Card issuers usually cover their customers against fraud for online transactions. Check with your card issuer for details.

Delivery & Shipping

Freight charges apply depending on the destination of you order.

New Zealand NZD $12
Australia NZD $22
International NZD $30

Stock Orders will be dispatched within 3 working days of receipt of your order. We aim to get your goods to you within 7 working days within New Zealand and within 14 days for overseas orders. It takes 2-3 weeks to construct your custom order. Custom orders may sometimes be delayed f in production for reasons beyond our ccontrol
We will notify you if there is a delay. Normal shipping terms apply to Custom orders.

We cannot take responsibility for any delays with the courier or international postal service

Orders within New Zealand are shipped by courier. Overseas orders are shipped by International Airmail. While in transit all itmes are insured by the respective carrier.

We do not pay or take responsibility for any customs charges and taxes inccurred on delivery of orders outside of New Zealand.

Out of Stock Items

We try to maintain our website so that only items that are in stock are displayed. Sometimes however, it is unavoidable that an item you may order will be out of stock. If this happens we will contact you before processing your order.

Returns Policy

If you are dissatisfied with your order for any reason we will be happy to give you a full refund if the goods are returned to us within 14 days, clean, unworn, unwashed or damaged.
Before you return your purchase please email us at info@truetrue.co.nz giving the reason why you are dissatisfied with the goods,.

Goods returned without prior notification will not be accepted. Any shipping charges associated with your order cannot be refunded.
We cannot accept returns on products that have been worn, washed, altered or damaged.
Items will only be accepted if they are returned with their original packaging.
The original invoice must accompany the returned item. Returns cannot be accepted from outside New Zealand.
Please allow 2 weeks for processing refunds.
Please note we will only decided on accepting a refund once goods are in our possesion and have been checked to be in their original saleable condition.

Custom orders cannot be returned or exchanged.

New Zealand Applicable Law

This contract is deemed to be made in New Zealand and the law of New Zealand , and of no other country, will apply to all issues relating to the contract or arising out of the contract.

Privacy Policy

Any personal information supplied to us will only be used to process your order. We do not share your information with any third parties. Your details are stored on our secure server and encrypted whilst in transit. Whilst our system is secure, we cannot offer a 100% guarantee of security on any information that you submit. This is due to the nature of technology and its associated risks. The information that you submit is therefore done so at your own risk.

By subscribing to our Newsletter or any other promotion you are giving us your permission to send you new product details and special offers. You may unsubscribe to our news service at any time by clicking on the unsubscribe link in the email.

We respect your privacy and will do everything that we can to protect it.

Contact Us

TrueTrue Ltd: Phone: +64 (03) 669 0113 - E-mail:info@truetrue.co.nz